Shipping Policy

Last Updated: October 16, 2026

Thank you for shopping with Brenluma Pet Care! We are committed to making your shopping experience simple, transparent, and convenient.

Free Shipping

We offer FREE standard shipping on all orders within the United States, with no minimum purchase required.

There are no additional standard shipping charges at checkout.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing times may occasionally be longer due to order volume, product availability, or fulfillment delays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

For products shipped from our U.S. fulfillment partners, estimated shipping transit times are generally 3–8 days after dispatch.

Including processing, most orders are expected to arrive within approximately 4–11 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier operations, product availability, and unforeseen circumstances.

Shipping Destinations

We currently ship to addresses within the United States.

International shipping is not available at this time.

Order Tracking

Once your order ships, we will send a confirmation email containing tracking information when available.

Please allow time for tracking updates to appear in the carrier's system.

Incorrect Shipping Addresses

Please ensure that your shipping information is accurate before completing your purchase.

If you notice an error, contact us immediately at brenluma.support@gmail.com.

We will do our best to assist you, but address changes cannot be guaranteed once an order has entered processing or has shipped.

Delayed, Lost, or Damaged Shipments

If your order is significantly delayed, arrives damaged, or appears to be lost in transit, please contact us.

We will investigate the issue and work toward an appropriate resolution, including any refund or replacement required by applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will attempt to accommodate your request before fulfillment begins, but changes and cancellations cannot be guaranteed once an order is being processed.

For more information, please review our Return & Refund Policy.

Contact Us

For shipping questions or assistance with your order, please contact:

Brenluma Pet Care

Email: brenluma.support@gmail.com

We aim to respond within 1–2 business days.