Return & Refund Policy

Brenluma Pet Care

At Brenluma Pet Care, we want you and your pets to have a positive shopping experience. We carefully review customer concerns and work to resolve eligible order issues fairly.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or with missing items, please contact us at brenluma.support@gmail.com as soon as possible after delivery.

Include the following information:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem, when applicable

We will review your request and may ask for additional information to help resolve the issue.

Refunds and Replacements

If an item is confirmed to be damaged, defective, incorrect, or incomplete, we will offer an appropriate resolution, which may include a replacement, a refund, or another remedy required by applicable law.

If a refund is approved, it will be issued to your original payment method. The time required for the funds to appear in your account depends on your bank or payment provider.

Change-of-Mind Returns

We do not offer voluntary returns or exchanges for change of mind, personal preference, or items ordered in the wrong color or variant.

Please review product descriptions, specifications, and your order details carefully before completing your purchase.

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, contact us immediately at brenluma.support@gmail.com.

We will try to accommodate cancellation requests before an order enters processing or fulfillment. However, cancellation cannot be guaranteed once processing has begun.

If your order has already shipped, we may be unable to cancel it.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If you notice an error in your shipping address, please contact us immediately. We will attempt to correct it before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

Returning an Item

Please contact us before sending any item back.

If a physical return is necessary, we will provide instructions and the appropriate return destination. Do not send products to an address listed elsewhere on our website without prior authorization.

For eligible claims involving damaged, defective, or incorrect products, we will provide a remedy consistent with applicable law, including any required return-shipping arrangements.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will investigate the shipment and determine an appropriate resolution based on the tracking information, circumstances, and applicable consumer protection laws.

Contact Us

For returns, refunds, replacements, or order-related questions, contact:

Brenluma Pet Care
Email: brenluma.support@gmail.com

We aim to respond to customer inquiries within 1–2 business days.